Just AI Conversational Platform

JAICP core features

Phone bots

Phone bots Development environment Kotlin and JavaScript NLU core Telephony infrastructure Channels Statistics Security

Phone bots beat agents’ performance

Create virtual assistants and agents to process inbound and outbound calls that can score better results than human agents:

hybrid synthesis with Just AI voice over actors;
Call center noise;
script-driven interrupt handling;
analytics of call campaign effectiveness and A/B experiments;
built-in speech recognition and synthesis in all languages (Google, Azure, Reverie, and others).

More about phone bots

Full cycle integrated development environment

JAICP contains a WEB environment for the development and support of dialogue scripts. The script and NLU logic are described in an easy and readable DSL code that is extensible with JavaScript. The developer has complete control over all stages of request and context processing.

Event-driven contextual dialogue model.
Code versioning in Git.
Automated logic and NLU tests.
Data processing, computation and integration using JavaScript inserts.

More about DSL

Implement complex logic in Kotlin

Develop and debug complex scripts in Kotlin. Combine development flexibility and complete control over the execution with the infrastructure that JAICP provides.

Autocompletion - IDEA, together with JAICF and Kotlin's static typing, suggests available methods and data formats.
Local development on your own server with full control over logs and execution debugging.
Integrate Java libraries and best practices: jUnit, Spring Framework, MongoDB, etc.
Build your own CI/CD pipeline.

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Multilingual bots and NLU core

Built-in CAILA NLU service speeds up the development of bots, increases the accuracy of intent recognition and the speed of processing logs. Advanced algorithms for processing queries in natural language are built into the core based on machine learning technologies, rule-based approach, semantic and morphological analysis.

NLU is integrated into the scripting language.
Automated markup of dialogues for the classifier.
Managing selections and the entity base through the API.
Client entities.
Integration with your NLU implementation (intents, entities, preprocessing).

More about CAILA

Generative telephony infrastructure

Launch outbound call campaign and process inbound calls at any scale:

Up to 1000 simultaneous calls;
Automatic calls after triggering events in external systems (CRM, etc.);
Call scheduling and call back at the request of the subscriber;
Telephony management via API.

More about SIP setup

20+ channels for publishing a bot

The ability to integrate with the most popular messengers, operator channels, voice assistants, external business systems, applications (RPA) and API.

Ready-to-go integrations make it easy to set up channels
Transfer the dialogue to the agent at the request of the subscriber or automatically if the bot does not understand the user
Use a bot as a prompter to improve agents’ efficiency

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Detailed statistics and analytics to monitor performance

Ability to add new phrases to the classifier from the history of dialogues
Tracking the achievement of dialogue goals
Statistics on the number of unique users, messages and sessions over time by channel
Integration with BI systems

More about analytics

No risks of data breach

We comply with information security standards. We regularly conduct external audits of code and infrastructure security. You can assign and restrict rights to users and groups using a role-based access and control model.

What can you do with JAICP

Virtual assistant for contact centers

Takes the load off first-line operators and customer support agents
Handles incoming calls – sometimes with intelligent IVR
Boosts FCR and NPS
Accesses internal systems to provide personalized data to clients
Asks clarifying questions, keeping the context of the initial request

Recognizes both short answers ("yes/no", numbers) and fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Increases Self Service Rate, helping users solve problems on their own
Transfers calls to a human agent. Offers prompts and hints to human agents based on the context of the conversation
Keeps customer interaction history

AI phone bot for inbound and outbound calls

Voice bot with CRM / ERP integrations
24/7 availability
Boosts FCR and NPS
Offers new services to subscribers, making 1,000 concurrent calls
Can use personalization, e.g. addressing customers by name
Synthesizes human-like speech based on pre-recorded audio

Recognizes both short answers ("yes/no", numbers) and fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Changes the course of conversation depending on customer response
Records customer interactions, transcribes speech to text
Stores data for each step of the sales funnel, enabling to analyze bounces and improve bot scenario

HR-bot and recruiter bots

Provides real-time job listing updates
Recognizes new and returning applicants
Helps users register and authorize by phone number
Schedules job interviews with successful candidates and sends them invitations
Conducts primary interviews with job seekers
Tells about employer company, work conditions, job requirements, and more

Asks filter questions and ranks candidates using the machine learning algorithm
Creates a summary of candidates’ responses
Emails summaries to HR managers
Consults current employees on documents, vacations, days off, work procedures, and other routines

Voice assistant skill

Allows for a variety of user interaction strategies: on-the-road companion skill for a car company; kitchen helper skill for a culinary studio; speech therapy voice skill
Supports demand generation campaigns and product launches

Answers questions, plays quizzes, and quests, shares curious facts about the company and products
Recognizes both short answers ("yes/no", numbers) and fluent speech with slang, abbreviations, synonyms, and semantically close phrases

Zendesk first-line support bot

Acts as a first-line support agent
Integrates with internal Zendesk system, processes user email requests
Understands context, identifies the client's problem by scanning emails’ subject and body
Transfers requests to human agents, when struggling to answer

Recognizes both short answers ("yes/no", numbers) and fluent speech with slang, abbreviations, synonyms, and semantically close phrases
Identifies names, answers questions about specific products and services
Keeps a record of requests’ topics

Online shopping bot and delivery service bot

Looks for menu items in a structured catalog
Suggests related and similar products
Provides prices and product details, links, and images
Answers FAQs about brand and company
Takes and cancels orders, makes changes to the shopping cart

Remembers customer’s geolocation and contacts
Shows the nearest offices, restaurants, and pick-up points on the map
For voice bots: synthesizes human-like speech based on pre-recorded audio
Recognizes both short answers ("yes/no", numbers) and fluent speech with slang, abbreviations, synonyms, and semantically close phrases